Okay, so I don't care how smart you are, but if you do not speak English fluently and clearly without an accent, you should not be working in a technical help call center.
I went to mail my XBOX 360 back to the repair center today, and realized that it didn't make sense that I would need to send in all of my cables and my harddrive just for them to fix the "red ring of death" issue. So I called tech support again, just to verify.
The guy I talked to on Saturday had a really thick accent and I could barely understand a word he said. But the one thing that I did understand was that he said I needed to send in my harddrive and all cables.
This didn't sit right with me. I called back this afternoon. I got another tech rep that had a thick accent. At least she innunciated enough that I could understand her. She told me that if I sent in my harddrive and cables, that they would get lost, and I would not get them back. She also informed me that I needed to take the faceplate off of the XBOX.
What the heck? Seriously. Rule #1 for working in a call center: You can't have an accent.
Rule #2: you have to know what the heck you are talking about, and tell the client the correct information.
Rule #3: You have to be able to speak English fluently.
Is that too much to ask? 3 simple things! Seriously!