Tuesday, August 26, 2008

Rules for working in a call center

Okay, so I don't care how smart you are, but if you do not speak English fluently and clearly without an accent, you should not be working in a technical help call center.

I went to mail my XBOX 360 back to the repair center today, and realized that it didn't make sense that I would need to send in all of my cables and my harddrive just for them to fix the "red ring of death" issue. So I called tech support again, just to verify.

The guy I talked to on Saturday had a really thick accent and I could barely understand a word he said. But the one thing that I did understand was that he said I needed to send in my harddrive and all cables.

This didn't sit right with me. I called back this afternoon. I got another tech rep that had a thick accent. At least she innunciated enough that I could understand her. She told me that if I sent in my harddrive and cables, that they would get lost, and I would not get them back. She also informed me that I needed to take the faceplate off of the XBOX.

What the heck? Seriously. Rule #1 for working in a call center: You can't have an accent.
Rule #2: you have to know what the heck you are talking about, and tell the client the correct information.
Rule #3: You have to be able to speak English fluently.

Is that too much to ask? 3 simple things! Seriously!

3 comments:

Gina said...

I know the feeling. Mind you it's fun when you talk to a call centre in India and they try and pronounce the Welsh placenames. That almost makes it woth talking to them.

Love and hugs Gina xxx

dana wyzard said...

When I bought my first computer back in.......1995, it cost $3,000 and I knew nothing about computers. We also bought a desk, assembled it, and put the pc on it. Knowing nothing about pcs, I'm sure that there was nothing wrong with the THREE I returned and the THREE I exchanged them for. But what we didn't realize until years later, was the fact that we DIDN'T have to return the desk every fu****g time too! This made us RE-assemble a new desk THREE TIMES!!!

Nanette Merrill and daughters said...

I have a huge problem with companies sending support overseas. HUGE. I work in the medical field and so much of that is out of the country with insurances. IGHHHHH it is so frustrating.