So, after several days of email correspondence with Alexandria Computers (which claims they are located in IN, but I swear they can't be because all the emails we've been getting have been at like 2 AM so they must be in another country, right?) Anyway, after several days of corresponding, the following has been stated to us by the company:
1) Apparently in the end user agreement, which you have to agree to in order to even use the software, they state that ANY changes made to the computer be it software or hardware, will change the MAC address and you will need to buy a new license.
Do you know how easy it is to change a MAC address? Apparently it's pretty easy. Also, if you can't install any new hardware to the computer (or software, because it might change the MAC address too), then that means if your computer dies or the harddrive goes out or you need to add new memory or whatever, you have to pay an additional $45 each time you change it to get the software working again.
2) They state that the only way you can get a refund is if you haven't activated the software yet, and it is still in Demo mode.
But, the demo is free. So a refund of free is? Anyone? FREE!!!
3) There is a 90 day money back guarantee, but by agreeing to the end user agreement, which you have to agree to in order to even use the software, you waive your right to ask for a refund.
Umm....yeah, pretty sure that is FRAUD! You can't say that you have a 90 day money back guarantee, and then make people waive their rights to a refund, because that means that there ISN'T a 90 day money back guarantee.
So, yeah, BUYERS BEWARE!! This company is just trying to screw you out of your money. We fell for it, and we don't want the same thing to happen to you! From now on we are sticking with Quick Books, a company and brand that we KNOW we can trust, instead of some random guy named Filip something or other who runs some unknown company that sells software that sounds too good to be true. Lesson learned: if it sounds too good to be true, it usually is. AS IS THE CASE HERE.